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丑闻后慈善捐助契合度对品牌资产的提升作用研究
供稿: 王春娅 时间: 2018-12-05 次数:

作者:王春娅

作者单位:河南理工大学能源经济研究中心河南理工大学工商管理学院

摘要:近年来品牌丑闻频发,其带来的负面影响仅通过短期应对策略无法消除,因为丑闻的根源是社会责任缺失所致,因此从社会责任视角修复丑闻品牌已成为现实和理论问题。文章基于形象转移理论和归因理论,运用实验法探究了丑闻后企业慈善捐助策略对品牌资产(包括品牌信任和消费意愿)的提升效应及责任感知的影响。研究结果显示,品牌丑闻发生后慈善捐助对消费意愿具有提升作用,且契合度越高,效果越好,但对品牌信任效果不显著。

基金:河南省教育厅2017年度人文社学科学研究一般项目(2017-ZZJH-195);河南理工大学2016年度人文社会科学规划类项目(SKGH2016-4);

关键词:品牌丑闻;契合度;责任感知;品牌信任;消费意愿;

DOI:10.16698/j.hpu(social.sciences).1673-9779.2017.01.008

分类号:F273.2;C913.7

Abstract:In recent years, brand scandals occur frequently, whose negative impact can not be eliminated only by short-term coping strategies for the root cause of scandals is lack of social responsibility, therefore, restoring brands in scandal from the perspective of social responsibility becomes both a practical and theoretical issue. Based on image transfer theory and attribution theory, we explored the effects of charitable donations' fit on brand equity ( including brand trust and consumption intention) and responsibility awareness after scandal and found that charitable donations did make positive effects on enhancing consumption intention, no significant effects on brand trust and negatively regulated responsibility awareness.

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